30 DAYS RETURN
At Linum Towels, your satisfaction is our priority! If you have any questions or need assistance, feel free to reach out to us at sales@linumtowels.com—we’re happy to help.
We gladly accept returns of unused merchandise within 30 days of delivery.
MAKE A RETURN
We gladly accept returns of unused merchandise within 30 days of delivery. Please contact us if assistance needed.
Return Process & Fees:
A $7.95 per order return fee will be deducted from your refund. This fee covers return shipping.
Once a return label is issued, items must be shipped back within 7 days.
Final Sale Items
Clearance items are final sale and cannot be returned or exchanged.
FINAL SALE / CLEARANCE ITEMS
All Monogramming, Gift Card, clearance items and Last Call orders are FINAL SALE and do not qualify for refund or exchange.
INTERNATIONAL RETURNS
Free return shipping does not apply for international orders.
WHEN WILL I RECEIVE MY REFUND?
Please allow 10 business days from the receipt of your item for processing. You will receive an email confirmation once your new item(s) have shipped or your card has been refunded.
HOW WILL MY RETURN BE CREDITED?
All returns will be credited back to your original form of payment or Gift Card. If you ordered via credit card, please allow up to 14 business days once the item has been delivered to us for your refund to be processed. If you have requested an exchange, the new item will ship 2-3 business days after the return arrives at our warehouse. If you paid with a Gift Card, the existing electronic Gift Card will be refunded. If a credit card was used in combination with a Gift Card, both items will be refunded as used. Gift cards will be refunded before credit cards. If you return an item that was previously exchanged it will be credited to a Gift Card.
WHOLESALE & RETAILER RETURNS
For wholesale returns, please contact our Wholesale Department directly at (201) 933-0300 or email sales@linumtowels.com.
We do not process returns or exchanges for orders placed through any of our retail partners including but not limited to Macy’s, Bloomingdale’s, Nordstrom or Bed Bath and Beyond. Please contact the retailer from which you ordered for assistance.